Terms & Conditions

Titan Naturals is a wellness brand based in Nigeria. We sell natural health and body care products made from black seed and other natural ingredients. All purchases, deliveries, and communication are done through our official website and channels.

When you use our website or buy from us, it means you understand and agree to the terms written here. If you don’t agree with these terms, please do not use our website or place an order.

We may update or change these terms anytime. Whenever we do, we’ll update this page. It’s your responsibility to review these terms from time to time. By continuing to use our site, you agree to any new updates.

Our products are made with natural ingredients and are generally safe for daily use. However, results may vary depending on your body, age, health condition, and how often you use the product.

Titan Naturals is not a substitute for professional medical advice. Always consult your doctor if you are pregnant, nursing, have a health condition, or are using prescribed medication before starting any new supplement or herbal product. We do not make medical claims and do not guarantee that our products will cure or prevent any disease.

It is your responsibility to use our products according to the instructions provided. Misuse or overuse is at your own risk.

To place an order, you must provide accurate details — including your full name, phone number, email address, and delivery address. Once you submit your order, you are responsible for confirming your details are correct. If there is an error and the order has already been processed or shipped, we may not be able to make changes.

We accept payment through secure platforms like Paystack, bank transfers, or Pay on Delivery (where available). For Pay on Delivery, please make sure someone is available to receive and pay for the order on the day of delivery. If an order is refused at the point of delivery without valid reason, you may be restricted from using our services in the future.

We reserve the right to cancel or reject any order if we believe it is suspicious, incomplete, or not genuine.

All prices on our website are listed in Nigerian Naira (₦) and are subject to change without notice. We do our best to keep all prices and stock levels accurate, but we may occasionally make updates or corrections.

If a product you ordered goes out of stock or becomes unavailable, we will contact you immediately to offer a refund, replacement, or a later delivery date.

Promotions, discounts, and offers may have expiration dates or be limited to certain products or regions. Once an offer expires, it cannot be applied again.

We deliver across Nigeria through trusted courier services. Delivery within Lagos usually takes 1–3 working days. For other states, delivery may take 3–5 working days, depending on your location.

Shipping fees are calculated at checkout based on your delivery address. Once your order is shipped, you will receive a tracking number or update via SMS, email, or WhatsApp.

We are not responsible for delays caused by courier companies or factors outside our control, such as bad weather, roadblocks, or network failures. However, we will do our best to follow up and make sure your order reaches you as soon as possible.

If your delivery is delayed for more than 7 working days after confirmation, please contact us immediately.

If you need to cancel an order, please contact us as soon as possible. If the order has not been shipped, we can cancel it and refund your payment.

However, once an order has been shipped or dispatched, cancellation is no longer possible. Pay on Delivery orders must be honored once they are in transit.

Failure to receive or pay for a confirmed Pay on Delivery order without valid reason may result in blacklisting from future purchases.

Because we sell natural, personal care, and edible products, we do not accept returns once a product has been opened, used, or delivered in good condition.

We only accept refund or replacement requests if:

• You received the wrong item
  
  
• The product was damaged on arrival
  
  
• The item delivered is expired (which rarely happens)
  
  

In such cases, you must contact us within 24 hours of receiving the item, along with photos and proof of the issue. If your claim is approved, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds are not guaranteed for complaints made after the 24-hour window.

You are free to browse, shop, and learn from our website. But you may not:

• Copy or download our content without permission
  
  
• Use our name, logo, or product photos for your own business
  
  
• Try to hack or disrupt the website
  
  
• Post fake reviews or misleading information
  
  

Any misuse of our website may result in legal action or restriction of access.

All content on our website — including product descriptions, images, logos, and designs — belongs to Titan Naturals. You may not reuse or copy this content for commercial purposes without written permission from us.

From time to time, we may run sales, discounts, free gift promos, or giveaways. Each of these campaigns will have specific rules. You agree to follow those rules when you participate.

We reserve the right to change, pause, or cancel any promotion at any time.

By placing an order, signing up for our email list, or chatting with us via WhatsApp or our website, you give us permission to contact you regarding your order or for future updates and promotions.

You can opt out of promotional emails or messages at any time by clicking “unsubscribe” or telling us directly.

We do not spam, and we do not sell your contact details to anyone.

Titan Naturals is not responsible for any indirect or accidental loss that may happen due to delays in delivery, misused products, or third-party service errors. We only guarantee to do our best to fulfill orders accurately and on time, and to respond to all genuine complaints or concerns.

Using our products is at your own discretion. We always advise reading labels, following instructions, and checking with your doctor if unsure.

You agree to use our website and products only for legal purposes. If you’re using our products outside Nigeria, you are responsible for checking that it’s allowed in your country or region.

If you have any questions about these terms and conditions, your order, or anything else, please contact us:

Email: titanblackseedng@gmail.com
Phone / WhatsApp: 08033152291

We’re always happy to help.