Delivery & Refunds

Nationwide Delivery:
We deliver to all states across Nigeria through trusted courier services.

Delivery Time:

• Lagos: 1–3 working days
  
  
• Other States: 3–5 working days
  Please note: Weekends and public holidays are not counted as working days.
  
  

Shipping Fee:
The delivery fee is calculated at checkout based on your location. You’ll see the exact cost before completing your order.

Dispatch Time:
Orders are usually processed within 24 hours of payment confirmation (excluding Sundays). Once dispatched, you’ll receive a notification with tracking details or a follow-up message from our team.

Delays:
While we always aim for fast delivery, delays may happen due to weather, courier issues, or unforeseen situations. If your order hasn’t arrived after 7 working days, please contact us immediately and we’ll follow up for you.

• Please double-check your address and phone number before placing your order. We won’t be responsible for delayed or failed deliveries caused by wrong details.
  
• If you're not available at the time of delivery, the dispatch rider may contact you to reschedule. In some cases, a second delivery fee may apply.

At Titan Naturals, we care about your satisfaction. However, due to the nature of our products (natural wellness and personal care), we do not accept returns once a product has been opened, used, or delivered in good condition.

But we’ve got you covered in the rare case something goes wrong.

You may request a refund or replacement only if:

• You received the wrong item
  
• Your product was damaged or leaking on arrival
  
• The product is expired (very rare, but we take this seriously)
  

To report an issue:
Contact us within 24 hours of receiving your order, with a clear photo or video of the issue. You can message us via WhatsApp or email.

Once we verify the problem, we’ll offer:

• A replacement of the item
  
• A full or partial refund
  
• Store credit (depending on the case)
  

Please note: Complaints made after 24 hours may not be accepted. We process refunds within 5–7 working days after approval.

Refunds Not Allowed For:

• Opened or used products
  
• Items returned without approval
  
• Personal dislike of taste, smell, or color
  
• Delays caused by courier companies or incorrect delivery details

We understand that things happen, and we’re committed to resolving any genuine complaints quickly. If there’s a problem with your order, don’t worry — just reach out and we’ll sort it out.

Contact Us:
 titanblackseedng@gmail.com
08033152291 (Calls or WhatsApp)